As part of the initial research process, had an opportunity to gather the various documents from the in-house research team. In understanding why this product is needed and what I need to achieve through my design, I had to deep dive into the needs and painpoints of the users. In my exploration of understanding the necessity of deployment of the product, came to see some interesting findings. Deep dive into the research findings and more exploration and white-boarding sessions with the users of different departments came out to be very useful in driving the project in the right direction.
Managing wiki pages and other documentation has become challenging for employees due to the numerous departments and diverse projects within the organization. With employees focused on their daily project tasks, there's a lack of clear guidelines for organizing documentation, leading to cluttered wiki pages. This inefficiency has resulted in missing documentation and slower response times.
In order to address these user problems, I gathered all documentation from the team and started to understand the pain points and challenges faced by employees when accessing and managing documentation. I started my user research by leading the design workshops with the employees of various departments. From the sessions I observed and gathered insights into user behaviors and preferences. Additionally, personas and journey maps helped to identify common patterns and workflows across different departments.
Furthermore, usability testing of the existing wiki pages and documentation storage systems revealed the areas of confusion and difficulty for users. By observing how employees interact with the current wiki pages, I observed and gathered feedback on their experience, I can pinpoint the need for implementation of the product for an efficient, effective, and user-friendly solution.
